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ITIL® Service Transition [Book]

ITIL® Service Transition [Book]

The ITIL® Service Transition 2011 Edition has been updated to improve consistency, aid in navigation and improve readability. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

  • Managing organizational and cultural change
  • Knowledge management
  • Service knowledge management system
  • Methods, practices and tools
  • Measurement and control
  • Companion best practices

The ITIL® Service Transition manual offers guidance for any IT or service management professional looking to introduce new services to a business. It is an official publication from AXELOS to supplement the ITIL® Service Transition training. It can also be used as a reference throughout your career should you need to utilise any of the information it holds at a later date.


  • The step-by-step approach to IT service transition, including specifications, configuration, test, release, deployment and every step in between
  • Allows for innovation, whilst managing the complexity resulting from change, to prevent undesired consequences
  • The service knowledge management system, to enable people to learn from the knowledge and experience of others
  • How to deliver more accurate cost, time and resource estimations, improved cost effectiveness and transition success
  • The structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified to help the reader to understand these key concepts
  • There is new content explaining how a change proposal should be used. The evaluation process has been renamed ‘change evaluation’ and the purpose and scope have been modified to help clarify when and how this process should be used


  • Introduction
  • Service management as a practice
  • Service transition principles
  • Service transition processes
  • Managing people through service transitions
  • Organising for service transition
  • Technology considerations
  • Implement service transition
  • Challenges, critical success factors and risks
  • Appendix


    • The manual can be shipped to anywhere in the world
    • Best utilised as a guide to the best practices needed for a service transition
    • Learn how to introduce and change services to a business without effecting the overall strategy
    • Discounts available for bulk purchases
    • The perfect supplementary material to the ITIL® Service Transition training
    • Quality assured and endorsed by itSMF International
    • Manual can be used for reference throughout training and to refresh your memory
    • Books are exempt from VAT

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Course Code
Hard Copy
Course Access
1 Year



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