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ITIL® Service Design [Book]

ITIL® Service Design [Book]

The ITIL® Service Design manual will support your journey as you look to become qualified in designing IT solutions that meet customer requirements and delivered targets that benefit the business. Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

  • Service design objectives and elements
  • Selecting the service design model
  • Cost models
  • Benefit/risk analysis
  • Implementing service design
  • Measurement and control

The manual is recommend for service management and IT professionals who are looking to gain the ITIL® Service Design qualification which will give them a recognised skillset in Service Design and especially the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue.


  • Covers the principles, methods, practices and tools needed to design effective, measurable and scalable IT services.
  • Demonstrates how service design can deliver organizational benefits, including reduced costs, improved quality and consistency, and greater customer satisfaction.
  • Provides working templates and examples for putting IT service design principles into action straightaway.


  • Introduction
  • Service management as a practice
  • Service design principles
  • Service design processes
  • Service design technology-related activities
  • Organising for service design
  • Technology considerations
  • Implementing service design
  • Challenges, risks and critical success factors


  • The manual can be shipped to anywhere in the world.
  • Best utilised as a guide to the best practices needed for a service design.
  • Discounts available for bulk purchases.
  • The perfect supplementary material to the ITIL® Service Design training.
  • Quality assured and endorsed by itSMF International.
  • Manual can be used for reference throughout training and to refresh your memory.
  • Books are exempt from VAT.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Course Code
Hard Copy
Course Access
1 Year



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